Slow or spotty Wi-Fi is one of the most common complaints we hear. Most of the time it's fixed in under five minutes with a few simple steps.
Step 1: Restart your router and modem
Unplug both your modem and router and wait 30 seconds. Plug the modem in first and wait for it to fully connect, then plug in the router. This clears cached network data and often fixes connection issues on the spot.
Step 2: Check how many devices are connected
Every device on your Wi-Fi shares the same bandwidth. Too many devices streaming or downloading at once? That's your culprit. Disconnect the ones you're not using.
Step 3: Move closer to the router
Walls, floors and appliances all interfere with Wi-Fi signals. If you're working far from the router, try relocating, or consider a Wi-Fi extender or mesh system.
Step 4: Check for outages
Before you troubleshoot further, check your provider's website or app for outages in your area. If the problem is on their end, no amount of restarting will help.
Tried everything and still dropping out?
It could be your hardware. A router that's several years old is often the bottleneck. Come in or give us a call and we'll test your setup and recommend the right fix for your home or office. Learn more about our networking services.
Call 828-262-3359 · Visit us at 324 Highway 105 Ext, Suite 8, Boone, NC · Or request service online.